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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

After having our printer connected to our home Wi-Fi router for years, we took it to another house and connected it to their internet/Wi-Fi. Returning home, we went though the Wireless Setup Wizard and tried connecting to our router. Entering the WPA-PSK printed on the router has failed to connect repeatedly. What are we doing wrong?

1 REPLY 1
HP Recommended

If not on an Instant Ink subscription, you may just want to print directly to the printer and bypass the router entirely. 

 


Wi-Fi setup video. Method 1 is for Modem or Router connection
and Method 2 is for Wi-Fi Direct when you do not have access to the modem / router, or want to bypass it.

  1. From the Home screen on the printer display, select Wireless Direct.
  2. In the Wireless Direct menu, select Wireless Direct, and then press OK.
  3. Using the buttons to the right, select On without Security, and then press OK.
  4. Press the button next to Display Name to display the wireless direct name
  5. If you have enabled security, press the button next to Display Password to display password





Factory reset video or just follow the steps below.


  1. Restore Network Defaults:

    • On the printer control panel, press the Wireless button to access the Wireless Status menu.
    • Press the button next to Settings to access the Wireless Settings menu.
    • Select Restore Defaults and confirm your selection.
  2. Reconfigure Wi-Fi:

  3. Alternative Method:



This printer only supports the 2.4ghz band

Full feature software 4500e-4504e Dec 2021

Envy Reference

On page 56 of your User Guide, it walks you through how to turn on the wireless direct. The title of the section is “To connect wirelessly to the printer without a router”. For reference, on page 17 it also has a section titled “Print from a wireless-capable mobile device”.



Probably more than you really want to know about this printer

Printer Reference 4504e 4500E 4507e 4502

 


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