Refurbished printer does not have a restore network setting

[Clickn]

Hp  office jet pro 8028e

[SmithaP]

@Clickn 
Thank you for reaching out to the HP Support Community. We’re glad to have you here and are happy to assist you.

If your refurbished HP OfficeJet Pro 8028e does not have the option to restore network settings directly, you can try these alternative methods to reset or restore network connectivity:

1. Restore Network Settings via the Control Panel:

   • Using Control Panel:
     • Menus and Touchscreens: If the printer has a touchscreen, go to the home screen.
     • From the home screen, navigate to Setup or Settings.
     • Look for Network Setup or Wireless Settings.
     • Select Restore Network Settings 
     • Confirm the reset and allow the printer to restart.

2. Factory Reset:

   • Performing a factory reset may restore network settings along with other printer settings:
     • Access the printer's settings or setup menu.
     • Look for an option called Restore Defaults, Reset All Settings, or Restore Factory Defaults.
     • Confirm your selection and follow any additional prompts.
     • Note: This will erase all custom printer settings, so use this option if you are okay with starting fresh.

3. Reset using HP Smart App:

   • Download and install the HP Smart App on your computer or smartphone.
   • Use the app to connect to the printer and look for network or setup options.
   • Follow instructions to reset network settings using the app.

4. Using WPS (Wi-Fi Protected Setup):

   • If the printer supports WPS and your router has a WPS button:
     • Press the WPS button on your router.
     • Within two minutes, press the Wireless button on your printer.
     • This should reconnect the printer to your network without needing to manually restore settings.

5. Disconnected Mode:

   • You can manually disconnect and forget the current network to potentially reset connectivity:
     • Access Wireless or Network from the printer menu.
     • Choose to disconnect or forget current network settings.
     • Reconnect to your Wi-Fi by entering credentials afresh.

Kindly let us know if the suggested steps help fix the issue. We’re always here to support you.