Regarding Enabling Hp Eprint services

[Vish23]

I am HP Officejet pro 7740 series printer in which i am not able to use E-Print option which is available when checked on printer end it showing "DNS/Gateway problem"   Touch "Print Report to diagnose the problem or OK to exit,what should i do   is there any solution on this.

[Nal_NR]

Hi @Vish23.

Welcome to the HP Support Community. 

I'd like to help!

Have you tried the steps mentioned below? If not try and see how it goes. 

Find the printer email address

Find the printer ePrint email address on the printer control panel or through your HP account.

Make sure your printer is connected to your local network wirelessly or with an Ethernet cable, and you have internet access. If you set up the printer connection to a computer with a USB cable, HP ePrint does not work.

Follow any steps provided to enable Web Services or claim your printer, if prompted.

From the printer control panel: Tap the HP ePrint icon or button , or navigate to Web Services Setup, Network Setup, or Wireless Settings to locate the Web Services menu. The ePrint email address displays on the Web Services screen.

From your HP account: Sign in to HP Smart (in English). The ePrint email address is located next to the name of your printer.

Print with ePrint

Send an ePrint job to your printer using the ePrint email address.

From your email account, create a new email, open the email you want to print, and then select the option to Forward.

In the To field, enter the printer ePrint email address.

In the Subject field, type a name for the email.

Attach up to 10 documents or photos, making sure the total email size is less than 10 MB.

NOTE:

Digitally signed, encrypted, or password-protected documents are not supported by HP ePrint.

EXAMPLE OF AN EPRINT JOB EMAIL

Click Send to send your email to the printer.

You may click here for the remaining steps.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Vish23,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Vish23,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us