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Locked

‎03-12-2025 05:26 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw

I’m having trouble printing remotely using the HP Smart app on my HP Color LaserJet Pro M283fdw. When I’m in the office and connected to WiFi, I can see the printer just fine. However, once I leave the network, the printer becomes unavailable, even though it appears to be connected to the internet.

I’ve already configured the firewall to allow the printer access and have done everything I can think of to fix the issue. I’ve always been able to use the "Print Anywhere" feature on my phone, even when out of the country, but now, whenever I try to print from a different network, the app won’t recognize the printer and says it’s unavailable.

Has anyone else experienced this? Any advice would be greatly appreciated!

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