Remote printing connectivity issue from hp app

[Erik160]

I just set up my 8125e. It is connected properly to the internet (via home network, ethernet port). The connection status on the printer says it's connected to the internet. I see the printer at hpsmart.com and it says it's connected and it has Print Anywhere enabled.

I also added the printer to the HP app on my android phone. But when I'm not connected to my home network, it says my printer is not connected and doesn't let me print to it. Why doesn't the HP app show the same printer status shown at hpsmart.com?

[Kuroi_Kenshi]

Hi @Erik160,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP 8125e printer shows as online with Print Anywhere enabled on hpsmart.com, but the HP Smart app on your Android phone cannot print when you’re off your home network. Let’s go through a few steps to check what could be causing this.

Confirm Print Anywhere is fully enabled
Even if hpsmart.com shows the printer as connected, double-check the printer’s Print Anywhere settings from the printer control panel or HP Smart app. It must be enabled and signed in with the same HP account you’re using on the app.

Check account login in HP Smart
Make sure the HP Smart app on your phone is signed in with the exact same HP account associated with the printer. Print Anywhere only works if both the printer and app are under the same account.

Verify internet connectivity
Print Anywhere requires both the printer and your device to have stable internet access. Confirm your phone has a good mobile data or Wi-Fi connection when trying to print remotely.

Update the HP Smart app
Ensure the HP Smart app is updated to the latest version from Google Play. Older versions may not fully support remote printing features for newer printer models.

Check for printer firmware updates
Even if the printer is online, outdated firmware can cause issues with Print Anywhere. Use HP Smart or HP Support Assistant to check for and install any firmware updates.

Try signing out and back in
Sign out of the HP Smart app, close the app, then reopen and sign back in. This refreshes the connection and can resolve discrepancies between hpsmart.com and the app.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Erik160]

I went through many, and more, of these steps with the online support bot. It was actually a very helpful experience, but ultimately failed to resolve the issue. As best I can tell, the issue seems to be the new hp app. All the support advice seems to reference the hp smart app, which is no longer available. The new hp app isn't showing remote print status/options (at least for my printer), so there's no way to get it to work.

Is there a way for me to get the old HP smart app? Or when will the new hp app be fixed to support remote printing?