Removing my printer from offline to online

[Scrumhalf]

I've spent several days trying to get my printer to print.  Up until a week or so ago I had no issues, but suddenly I was unable to print despite the fact that i CAN still print test pages with excellent quality.  I get indications that my printer is offline despite a good internet signal and a diaqnostic page showing that my priner IS connected. I tried to print reurn labels for mercandise and things like drival licence reneweals but without any luck.  Everything I've tried to resolve the issue has been without success.       

[Jay_G24]

 Hi @Scrumhalf,

I'd like to help with the printer connectivity issue.

Try the below suggestions-

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

To set a manual IP and try the steps below -

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 Connect the printer to TCP/IP port

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping 

[Scrumhalf]

I'm sure the suggestions you made weere excellent, and I've tried  to follow them but with no success.  I still cant print anything and it is developing into a major problem.  Of course, my (very) limited tech skills and the fact that I'm well north of 80 may have a lot to do with it.  I'm beginning to feel that I might have to purchase a new printer and start again from scratch.

[Jay_G24]

I respect your decision.

But, if you'd like to continue please help me with the below details

1. Are you able to make copies using the printer?
2. What is the status of the wireless light on the printer, steady or blinking?
3. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Let me know!