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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎02-22-2022 08:13 PM

HP Recommended
Operating System: macOS 11.0 Big Sur

My OfficeJet Pro wont print and is asking to Close Tray 2. Tray is closed but I noticed one of my users has broken off one of the two long prongs on the back of the paper tray so possibly thats why its not being recognised as closed. Is it possible to purchase a replacement Tray 2? Can't find any part numbers...

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4 people had the same question
1 REPLY 1

‎02-22-2022 08:19 PM

HP Recommended

1MR66-40004 I've found on the bottom but google search is coming up empty

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