Request for Printer Exchange – Incorrect Model (HP LaserJet MFP M72630dn - M72630DN CNC1S3B067) Deli

[YogeshTayade]

Dear HP Service Center Team,

I hope this message finds you well.

I have been following up for the past 5–6 days but have not received any response. (servicehead@hp.com; printindsme@hp.com; in.contact@hp.com; hpstoreindia@customerservice.team )

I am writing to request your assistance regarding a recent purchase of the above-mentioned printer from the HP Word Center, Viman Nagar, Pune 411014 (MH). At the time of purchase, I had clearly communicated my requirement for a printer that supports color printing and Wi-Fi connectivity. These specifications were confirmed by the sales representative prior to making the payment.

However, upon receiving the product, I realized that the printer only supports black-and-white printing and does not include Wi-Fi functionality. This model does not meet my business needs.

When I approached the store for support, I was informed that since the model was suggested by me, they are unable to assist further. Unfortunately, no satisfactory resolution has been offered by the store.

I kindly request HP’s support in exchanging this printer for a model that fulfills the original specifications of color printing and Wi-Fi connectivity. I am confident that HP, as a customer-centric brand, will help in resolving this issue appropriately.

For your reference, I have attached a copy of the tax invoice.

Thank you for your understanding and assistance. I look forward to your prompt response.