Reset Admin Password for HP LaserJet M28-M31

[MJhnsn]

Please send me the instructions to reset my HP LaserJet M28-M31 Admin password.  It no longer accepts the password previously used.  Thank you

[Kumar0307 · Accepted solution]

@MJhnsn, Welcome to the HP Support Community! I’m here to help.

I understand you would like to perform a factory reset on the printer. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[MJhnsn]

Your instructions worked!!   Thank you so much for your assistance.  😁

[Kumar0307]

@MJhnsn

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

[dbw53]

Please send me the instructions for resetting the password, I'm having the same problem with my HP LaserJet M28-M31.

[dbw53]

Perhaps I'm not asking in the right place?

[sandytechy20]

@dbw53

Welcome to the HP support community.

I understand that you want to reset the printer I am glad to assist you.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.