Reset admin password for M15W

[DemianSetuain]

Hello! I lost the password to me M15W, how do I reset it? It has old WIFI settings, so I cannot access it through Wifi, only through USB, but this proves very slow and quite buggy as well.

Any help would be super appreciated, as the holding the paper button + power did not help, nor reset the printer.

Thanks in advance!

[AndreiSorem]

I also need help with his, please!!!!

[Betty0610]

@DemianSetuain

Welcome to the HP Support Community.

I'd love to help.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Betty0610]

@AndreiSorem

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!

[DemianSetuain]

Still cannot reset it to factory. Also, there is no label with the printer's MAC address... where can I find this info?

[Betty0610]

You'll find the MAC address in the network summary tab: http://h10032.www1.hp.com/ctg/Manual/c05646631.pdf (page 33 and 34)

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day!