Resetting For a New Wireless Network

[PlumBlossom]

Deskjet 2700: I recently had a problem with my AT&T wireless router.  To fix it I was told to reset back to its default settings. I renamed it (not the previous name I used with my printer). Now my printer can't find the network.  I don't know how to make the printer recognize the router again.  Most info and directions don't really help.  All I need is step-by-step instructions. HP Smart isn't really helping.

Suggestions please?

[Sneha_01 · Accepted solution]

HI @PlumBlossom,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To reset your HP DeskJet 2700 and connect it to a new wireless network, follow these step-by-step instructions:

Step 1: Reset the Printer's Network Settings

1. Turn on the Printer: Make sure your printer is powered on.
2. Access the Control Panel: On the printer, press and hold the Wireless and Cancel buttons together for about 3 seconds until the Wireless light starts blinking. This resets the network settings.

Step 2: Connect to the New Wireless Network

Using the HP Smart App

1. Open HP Smart: If you haven’t already, download the HP Smart app from the Microsoft Store or HP’s website.
2. Add Printer: Open the app and click on the + icon to add your printer.
3. Follow Prompts: The app should guide you through connecting your printer to the new Wi-Fi network. Select your new network and enter the password when prompted.

Using the Printer's Control Panel

1. Press the Wireless Button: Press the Wireless button on the printer until the light starts blinking.
2. Select Wi-Fi Setup: Press and hold the Wi-Fi Protected Setup (WPS) button on your router for about 5 seconds. This will establish a connection between your printer and the router automatically.

Step 3: Confirm the Connection

1. Print a Network Configuration Page: To check the connection, print a network configuration page:
   • On the printer, press and hold the Information button (it may look like an "i") until the printer prints a report.
   • Check if it shows the correct SSID (network name) and connection status.

Step 4: Install or Update Printer Software

1. Reinstall Printer Software: If necessary, reinstall the HP printer software on your computer to ensure it recognizes the printer on the new network.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[PlumBlossom]

You're an angel Rachel...all good now  🙂