Resetting printer. Unable to reactivate WLAN connection

[Ankeloube]

WLAN connection got lost. Unable to reactivate it. Printer works via USB cable but not in the network. Resetting does not work.

[Raj_05]

Hi @Ankeloube,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Smart Tank 7005 All-in-One printer has lost its WLAN connection and isn't reactivating, here are some troubleshooting steps you can try.

Verify Network Settings:

• Ensure your printer and router are both powered on and within range of each other.
• Check that your router is connected to the internet.

Reconnect to Wi-Fi:

• On the printer's control panel, go to the Wireless or Network settings.
• Select the option to set up a wireless connection or Wi-Fi setup.
• Follow the on-screen instructions to reconnect to your Wi-Fi network. You may need to enter your Wi-Fi password.

Restart Devices:

• Turn off your printer and unplug it from the power source. Wait a minute before plugging it back in and turning it on.
• Restart your router.

Update Printer Firmware:

• Sometimes firmware updates can resolve connectivity issues. Check the HP website for the latest firmware for your model and update if needed.

Reinstall HP Smart Software:

• Ensure you have the latest version of the HP Smart app installed on your computer or mobile device.
• Remove the printer from the HP Smart app and then add it back as a new device.

Check Network Configuration:

• Make sure your printer is not connected to a guest network or different network segment from your computer.

Factory Reset:

• If none of the above steps work, you might need to perform a factory reset on the printer. This option is usually available through the printer’s menu under Settings or Network settings. Be aware that this will remove all network settings and require you to set up the printer again from scratch.

Check for Interference:

• Ensure there are no physical obstructions or interference from other electronic devices that might be affecting the Wi-Fi signal.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support