SCAN STOP ON OJ4650

[EX2]

MY SCANNER IS NOT WORKING CAN NOT SEE TONER AND ITS SAYS IT OFFLINE BUT I CAN PRINT USING HP SMART

[Kuroi_Kenshi]

Hi @EX2,

Welcome to the HP Support Community!

Thanks for reaching out!

Thanks for reaching out to the HP Support Community.

From what you’ve described, your OfficeJet 4650 can print but scanning fails and shows as “offline.” This usually means the scan driver or HP Scan service isn’t communicating properly, even though printing works fine through HP Smart.

Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) allows communication between the computer and scanner. If WIA is not on or running correctly, scan jobs can fail.

In Windows, search for and open View local services.

Next to Windows Image Acquisition (WIA), check the Status and Startup Type.

If the status is 'Started' or 'Running' and the Startup Type is 'Automatic', WIA is working correctly. No further action is required.

If the status is 'Disabled' or blank, continue with these steps.

Right-click Windows Image Acquisition (WIA), and then select Properties.

On the General tab, select Automatic from the Startup type drop-down.

Under Service status, click Start.

If the Start button is grayed out, return to the Services list and make sure the following services are running and set as Automatic.

DCOM Server Process Launcher

Remote Procedure Call

RPC Endpoint Mapper

Shell Hardware Detection

Try to start WIA again.

Use Embedded Web Server (EWS)

Type the printer’s IP address into a browser.

Use Webscan to test scanning directly, this bypasses HP Smart.

Reset Printer & Network

On the printer touchscreen: Setup > Network > Restore Network Defaults.

Reconnect Wi‑Fi and re‑add the printer in HP Smart.

I hope this helps

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi