• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Officejet 5740
Microsoft Windows 10 (32-bit)

Hi I am having trouble with scan to email. I forgot my pin typed in email to get another no email came to me how can I fix it ?

1 REPLY 1
HP Recommended

@flobee

 

Welcome to the HP Support Community.

 

Follow the steps below -

Use a Web browser to open the HP Embedded Web Server (EWS)

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

 

EWS page-

  1. Click the Scan tab.--->scan to email

 

  1. To require a PIN to be entered on the printer control panel before an email is sent using the email address, complete the following steps to populate the fields in the Optional PIN area:
    NOTE: 
    HP recommends creating a PIN to secure the email profile.
     
    When a PIN is created, it must be entered on the printer control panel each time the profile is used to send a Scan to Email.
    1. In the PIN (Optional) field, enter a 4-digit PIN.
    2. In the Confirm PIN field, re-enter the 4-digit PIN.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.