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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- SSID question

Create an account on the HP Community to personalize your profile and ask a question
10-10-2026 05:15 AM
For general help for new router or printer please refer to this article in our printer database.
Please provide the exact model name of the printer for better assistance as I may be able to find videos to show how to connect or fix the problem. A printer can be a PRO or a PLUS or have the letter 'e' after the number and that can make a big difference. Some printers with the same number ID could be a LaserJet, Deskjet, or Officejet.
If your printer model ends in the letter 'e' then click the spoiler for special needs.
Click Spoiler if you have a new router, have not reset the printer, and nothing else changed.
| New ISP, same old printers, PCs and smartphones: Log into the modem or router and change the SSID (names) of each band so the names are different. Create a numeric password identical for each band to simplify login. If you must use alphanumeric characters then do not use any from this set: ilL1oO0D8B5S as they are easily mixed up depending on the font used. Be sure to run the application (if any) that finds the best channel for each band. Your ISP should be able to do all of this for you if you need help. If you configure the new router with:
Your printer may reconnect automatically. However, your PC may have an old IP address, but you can always tell the PC to find the printer, and it will obtain the new IP address. |
If you have multiple repeaters or Wi-Fi boosters or 2.4ghz cameras / appliances, there are additional settings required.
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