Says ip not connected

[Cindy402]

Sticker on the printer shows asHP8015e, but we our old system shows as HP8010printer pro laser jet. How do I install wifi?. When I turn the wifi on it’s still blinking. The password we have for wifi says wrong.

[Nal_NR]

Hi @Cindy402,

Welcome to the HP Support Community. 

I'd be happy to help you! 

It sounds like you're trying to connect your HP printer to your Wi-Fi network, but there is some confusion about the printer model and Wi-Fi setup. Let's go through the steps to correctly identify your printer and connect it to your Wi-Fi network.

Step 1: Identify Your Printer Model

First, let's confirm the exact model of your printer.

1. Physical Inspection:
   • Check the sticker on the printer for the model number. You mentioned it shows HP 8015e.
2. Printer Information:
   • On the printer control panel, navigate to the printer's settings or information menu to find the model number. This is usually under "Settings" > "Printer Info" or similar.

Step 2: Reset Network Settings on the Printer

Before attempting to connect to Wi-Fi, reset the printer’s network settings.

1. Reset Network Settings:
   • On the printer's control panel, go to "Setup" > "Network Setup" or "Wireless Settings".
   • Select "Restore Network Settings" or "Reset Network Settings".

Step 3: Connect the Printer to Wi-Fi

Use HP Smart App:

• Download and install the HP Smart App on your smartphone or computer.
• Open the app and follow the on-screen instructions to set up a new printer. The app will guide you through connecting the printer to your Wi-Fi network.

Manual Wi-Fi Setup:

• On the printer's control panel, go to "Setup" > "Network Setup" or "Wireless Settings".
• Select "Wireless Setup Wizard" and follow the on-screen instructions to select your Wi-Fi network and enter the password.

Step 4: Verify Wi-Fi Connection

Check Wi-Fi Signal:

• Ensure the printer is within range of your Wi-Fi router.
• Avoid obstacles and electronic devices that might interfere with the Wi-Fi signal.

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Cindy402,

Please find the next set of steps below.

Confirm Wi-Fi Connection:

• Once the printer connects to the Wi-Fi, the Wi-Fi light on the printer should stop blinking and stay solid.
• Print a Network Configuration Page from the printer's settings to confirm the connection details.

Step 5: Update Printer Drivers and Software

1. Download Latest Drivers:
   • Visit the HP Support website and download the latest drivers and software for your printer model.
   • Install the drivers on your computer and follow the on-screen instructions.

Troubleshooting Tips

• Incorrect Wi-Fi Password: Ensure you are entering the correct Wi-Fi password. It is case-sensitive, so check for any capital letters or special characters.
• Reboot Devices: Restart your printer, computer, and Wi-Fi router.
• Firewall/Security Settings: Ensure your router’s security settings are not blocking the printer. Sometimes disabling the router’s firewall temporarily can help during the setup process.

Additional Resources

• HP Support: For more detailed instructions and troubleshooting steps, refer to the HP support documentation specific to your printer model.
• User Manual: Check the user manual that came with your printer for detailed setup instructions.

If you continue to experience issues, you may need to contact HP phone support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.