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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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@mw321 wrote:Office Jet 9010 Pro 9010 will print wirelessly from Win 11 PC.
Printer and PC are on same network printer is wireless,
PC is ethernet to same router.
PC won't communicate with printer when trying to scan...
also printer won't communicate to PC when scanning from printer.
Downloaded the HP Scan Doctor and started thru it.
Scan Doctor finds the printer and then I select it and then scan doctor wants the "printer's user ID and password. Where/what is this password?
Any help on the ultimate problem (scanning) would also be appreciated.
Thanks
I admit right up front that I don't use the Doctor.
Perhaps, given your description, the Doctor is trying to access your Email profile in your Digital Send options.
From what I remember of the Doctor, checking Scan to Email profile setup is not something it used to do -- but, you know, it's been a minute since I used it.
If, on the other hand, you did use EWS to create a printer password, then there's that -- the Doctor might trip over a user induced security password that was added to the printer. If you don't know what this is, you likely did not deliberately add a password to the printer .
What to do?
First - What the printer can do:
Datasheet - HP OfficeJet Pro 9010 All-in-One Series
Digital sending features
Scan-to E-mail; Scan to network folder; scan to SharePoint; Scan to thumb drive
Next...
There's a lot here - pick out what seems relevant to your situation.
Three sections + References / Resources
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Printer - Digital Send Features - Scan to Email
The printer supports SMTP Scan to Email.
Nice feature
Check whether the email provider you are using requires that you set up 2-Step verification and an App Password to access third party apps.
What?
Several email providers have disabled "Less Secure Apps".
Scan to Email qualifies as a third party application.
Open your email provider's security website
If needful,
Switch ON 2-Step Verification
Create an App Password for mail
Check / Edit your Scan to Email profile (in EWS) to use the App Password in place of your regular email password.
EWS > HP Document / How-to
Use the HP printer Embedded Web Server (EWS)
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Scan > Scan to Email > Settings / Scan to Email Setup
Additional Information and Example
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Scan to Email – Two-Step Verification and Application Password
Email Account Security
"Scan to Email", "HP Scan > Email" and "Share" are subject to your Email provider's security that governs how your email account interacts with "third party software / apps".
For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.
Where the email provider's security requires it, the App Password is used in place of your normal email password in "third party" apps and software.
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Notice from Google
Less secure apps & your Google Account
This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords
Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google
Steps
Log into your Google Account
Open your Google Security Webpage
Next, if not done, Switch ON 2-step verification
Next, Complete the steps to open your mail security settings
and
Create / Select app and (then) create your app password
- At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
- Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
- Tap Done.
Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.
Assign / set that new App Password in your Scan to Email profile as the password.
Save and Test
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Apple – “App Password” for third party applications
Sign in to apps with your Apple ID using app-specific passwords
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Comcast / Xfinity – “App Password” for third party applications
Turn Your Access to Third Party Email Programs On/Off in Xfinity Email
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Yahoo Mail – “App Password” for third party applications
Yahoo - Generate and manage third-party app passwords
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From Microsoft
Start Here:
How to use two-step verification with your Microsoft account
Next >>> Using app passwords with apps that don't support two-step verification
Work or school accounts - Manage app passwords for two-step verification
What about the Port?
What’s the Difference Between Ports 465 and 587?
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Example - EWS - SMTP - Scan to Email
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Printer - Dual Band Network
Dual Band Network - Considerations
Reminders
Some printers, particularly older models, only support 2.4GHz
Some printers support both 5GHz and 2.4GHz – but not at the same time
Regardless, if the printer won't work or cannot connect to your 5GHz frequency, try 2.4GHz.
If you are running a Dual Band Network,
Check that the router is set up to broadcast all frequencies it supports.
Next,
If your router supports it,
Create a separate SSID named network for each frequency (one for 5GHz and one for 2.4GHz).
and
Connect the printer to the SSID network on the frequency / band you want it to use.
In general,
- 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
- 5GHz is faster
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Printer - Full Feature Software
The Full Feature Software / full driver printer software is needed to manage Scan to Computer from the printer.
Install the software
Open the Printer Assistant Shortcut
Tab Scan > Manage Scan to Computer > Enable
Details and Example
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Printer Software
In many cases, particularly if you have been able to get the preliminary network connection working, you can finalize the setup by installing the Full Feature Software.
Relevant to supported versions of Windows
If you have not done so, consider
- HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts. The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.
If the full driver printer software is (already) installed but not working,
- Uninstall any printer software from Control Panel > icon view > Programs and Features
- Restart the computer and sign in.
Next,
- Check (for the Printer) in Devices and Printers > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.I
Next,
- If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.
- Download and Save the Full Feature Software installation package or the Easy Start Software
Details Page - Driver - For your Printer
>>> Full Feature Software - Web Pack Installation Package - Information - Download <<<
HP OfficeJet Pro 9010 EasyStart Printer Setup Software – Offline Use Only
Installation
- Open File Explorer (formally Windows Explorer)
- Navigate to the folder in which you saved the installation file (likely Downloads)
- Right-Click on the installation package and “Run as Administrator”
- If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
- After the software is installed, Restart the computer and log in
Optional – Supported for your printer
Next – HP Universal Scan Software - NOTE: Model and Operating System version Dependent
HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software.
HPUS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.
Note: HPUS can be installed as standalone or installed after the full feature printer software.
After the software is installed, Restart the computer and sign in
HP Universal Scan Software provides a larger GUI to make using the software easier on high-resolution screens. New features have been added to the main menu to help with navigating the settings.
HP printers - Scan as EdiTable Text (OCR) with HP Scan (Windows)
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Example - Windows - Full Feature Software - Installed
Open the Printer Assistant > Tab Scan > Manage Scan to Computer > Enable
References / Resources
Example - HP Drivers - Parts to the Software
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DNS Servers
DNS server list by country
If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.
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HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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HP OfficeJet Pro 9010 All-in-One Printer series
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