Scan problem - HP Smart Tank 7305

[JorgeFernandes]

Most of the times that i try to scan using the tray to put the papper it gives an error "Problema no Scanner: Foi detetado um problema no scanner. Reinicie a impressora..." 

The translation is "Problem in the scanner: There was a problem in the scanner. Rebot the printer to ...."

Its always happening the same. When i scan using the HP smart it takes one or two pappers until it gets the error. I also used another computer to check if it was a problem of the computer (it gave the same error). I restarted the printer, I tried "HP Print and Scan" it says that i have to do an update in the software and when i press the button to obtain it, the webpage is not found. 

[sandytechy20]

@JorgeFernandes 

Welcome to the HP support community.

I understand that you are trying to update the printer firmware, I am glad to assist you.

Follow the steps mentioned in this HP document to update the firmware:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.