Scan to Email does not work

[HBRTRSH]

When I first set up Scan to Email it was working fine.    Then email to my name stopped working.   A second setup also failed.    Now my wife's is not working.

1. How do I fix it?

2. How do I delete current users set up in Scan to email to start over or edit the current one?

[Betty0610]

@HBRTRSH

Welcome to the HP Support Community.

I'd be happy to help.

What is the error you get?

Follow the steps below -

Use a Web browser to open the HP Embedded Web Server (EWS)

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

EWS page-

1. Click the Scan tab.--->scan to email

Add contacts to the Email Address Book

1. In the left navigation pane, click Email Address Book to add email addresses to the address book accessible from the printer.
2. To add contacts to the address book, choose from the options below, and follow the steps provided:
   • To enter an individual email address, use the following steps:
     1. In the Contact Name field, enter the name of the new email contact.
     2. In the Contact Email Address, enter the email address of the new email contact.
     3. Click Add/Edit.
   • To create an email group, use the following steps:
     1. Click New Group.
     2. In the Enter the group name field, enter a name for the new group.
     3. Click a name in the All Individuals area, and then click the arrow button to move it to the Individuals in Group area.
        NOTE: 
        Select multiple names at one time by pressing Ctrl and then clicking a name.
     4. Click Save.

Let me know if this helps.

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Thanks!

Have a great day!