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‎10-21-2020 03:17 PM

HP Recommended
Product: MFP M127FW

This is my father's old printer...

I have downloaded the latest software, drivers, and firmware from HP.  I am able to print wirelessly and have enabled web services through the printer's IP interface.  I am unable to get the "info sheet" to print from the IP interface though.  I have tried to print the info sheet from the touchscreen menu on the printer but it will never connect.  None of the options (accessed via the touchscreen on the printer) will connect.  It spins and spins saying "connecting" but always times out and days there is no connection.

I have tried changing the DNS to Google's but nothing seems to help.

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3 REPLIES 3

‎10-24-2020 07:57 AM

HP Recommended

@SMD1978

 

Welcome to the HP Support Community.

 

Are you trying to setup scan to email? To which device is your Printer connected to?

 

Meanwhile, try the steps from here: https://support.hp.com/in-en/document/c05337026

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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‎11-06-2020 06:26 AM

HP Recommended

None of these solutions has resolved my issue.  Web services will not enable on the printer itself or through the printer's web portal.

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‎11-26-2020 08:51 AM

HP Recommended

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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