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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Scan to email

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Hp envy 5660

I am trying to directly scan on my printer and have it go to email but it keeps saying Could not connect to Web services. I am not scanning from a computer.. I have tried shutting off and turning it back on I've never had this issue before. I can print wirelessly it's not a problem. 

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Welcome to the HP Support Community.


Let's remove and add web services:


To remove Web Services 1. From the printer control panel display, touch (ePrint), and then touch (Web Services Settings). 2. Touch Remove Web Services.


To set up Web Services using the printer control panel 1. From the printer control panel display, touch Setup. 2. Touch Web Services Setup. 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.


NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up ePrint.


NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.


5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!




Have a great day!

I am an HP Employee

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