Security risk warning appeare on Firefox when I try update my printer ENVY5055

[Tonton185]

After I switched internet provider to Spectrum, my printer ENVVY5055 have some issues. My printer need to update, so i tried to. But Firefox give security risk warning. How should I do?

[Dilip_18]

@Tonton185

Welcome to the HP Support Community! I'd like to help!

I see you are getting security risk warning on Firefox when try to update the printer. In the last days about the Envy 5055 there was a security alert giving the option to update the firmware. Then the alert is notifying you of a firmware update for your printer.

1. If you downloaded the file for the firmware update, this was made when you click it.

2. Could it have been automatically Downloaded through HP?. In this case, I would say no, because some updates needs to be confirmed by the user.

3. To make sure the firmware update was made, simply go to Print Network report:

• On the printer control panel, swipe the display to the left, and then touch Setup.

• Select Tools.

• Swipe up on the display, and then touch Network Configuration Report.

• A Network Configuration Page prints up to three pages of information.

4.  Check the line that says Firmware Revision.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

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[Tonton185]

Thank you for helping me, Dillip-18. Before you gave me the solution, I had contacted with HP support and the issue was solved. But thank you for this. Your solution will help someone having same issue. I really appreciate it.

[Dilip_18]

@Tonton185

Thank you for responding, I appreciate your time and effort.
 
Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!