Service Request – HP Smart Tank 530 Issues: Offline Status, Unresponsive Screen & Printing in Pink

[Riya03]

Hi, I’m facing multiple issues with my HP Smart Tank 530 printer:

1. The printer is showing as “offline” when I try to print wirelessly from my laptop, even though the blue wireless light is on.
2. The touchscreen is completely unresponsive — it doesn’t respond to any touch commands, making it difficult to navigate or troubleshoot.
3. Despite having black ink in the cartridge, the prints come out in pink. This issue persists even with regular printing.

The Xerox/photocopy function works when I place a paper manually, so the printer is turning on and responding to that command.

I’ve checked my Wi-Fi and basic connections — everything appears fine from my side. I’d appreciate assistance on resolving these issues or next steps for servicing.

[ferRX]

Hi @Riya03 

1. You may need to do a Ink Flushing option with buttons in the printer.

•  
• Please follow steps from the next video:
• >> https://www.youtube.com/shorts/HdC1gbJ02uY
• After that operation you can check and send a document to print.

2. If the printer is still with error you may need to contact a Service Center to send printer to repair.

•  
• You can use the next link to locate a Service Center near to you:
• HP Service Center Locator for India
• >> https://support.hp.com/in-en/help/service-center
• 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.