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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎11-19-2020 10:21 AM

HP Recommended
Product: M281cdw
Operating System: Microsoft Windows 10 (64-bit)

Printer turned off on its own a couple days ago. I turned on and it reboots every 10 minutes briefly showing a Service Error 79. I tried to stop the rebooting but cannot. I tried changing printer settings back with no luck.  HP no help at all. Printer 1-1/2 years old.

Category:
1 REPLY 1

‎11-21-2020 09:43 PM

HP Recommended

Hello   ,

Below are the steps that you need to follow in the order as mentioned ...

Disconnect the printer from the NETWORK

      If on wired network : Unplug the  Ethernet cable from back of the printer.

     If on wireless network : Power of the Wireless router. Turn off the printer.

Wait for 30 seconds. Turn on the printer. 

If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off. Turn off the printer. Wait for 30 seconds and then turn on. Try printing , it should work.

Regards,
Jabzi

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