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‎01-05-2025 11:10 AM

HP Recommended

I can’t connect my printer I have before but now it won’t connect to internet what do I do I have reset the printer and internet 

Category:
1 REPLY 1

‎01-07-2025 03:11 AM

HP Recommended

Hi @JasmineCMonaee,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

To be able to answer you effectively, we need some information.

 

Could you elaborate more on the issue?

What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

Are you connecting the printer to a 2.4Ghz network or 5Ghz network?

 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?

 

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-
HP Community Moderator



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