Setup HP OfficeJet 80153 Printer to scan

[OLGA321]

I bought a new printer, HP OfficeJet 8015e.  When I added it to my laptop, the name was changed to HO OfficeJet 8010e series.  I am trying to scan a document and it says it needs to be setup.  I already have HP 
Smart on my laptop.  Why isn't it letting me scan?

[zoey7886 · Accepted solution]

@OLGA321, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Setting Up HP OfficeJet 8015e Series for Scanning! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To set up your HP OfficeJet 8015e for scanning, follow these steps using the HP Smart app on your laptop:

Install Full Software and Drivers: Even though you have the HP Smart app installed, ensure that the full-feature software and drivers for your printer are installed. You can download these from 123.hp.com/setup or the HP support website.

Check Printer Connection:

• Wireless Connection: Make sure the printer is connected to the same Wi-Fi network as your laptop.
• USB Connection: If you are using a USB connection, ensure the cable is securely connected.

Configure Scan Features: Sometimes, initial scanning features need to be configured:

• Scan to Computer: Open HP Smart, click on the "Printer Settings," and configure the "Scan" options. Make sure your computer is selected as the destination.

Update HP Smart App: Ensure your HP Smart app is up to date. Check for updates in your app store or directly within the app settings.

Set Printer as Default: Make sure the OfficeJet 8010e series is set as the default printer and scanner:

• On Windows, search for "Printers & Scanners" and manage the default setting there.
• Ensure the devices list shows your printer correctly.

Run HP Print and Scan Doctor: This is a tool provided by HP to diagnose and fix common issues:

• Download the HP Print and Scan Doctor tool from the HP website.
• Run the tool and follow the on-screen instructions to resolve any errors.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[OLGA321]

Thank you Joey7886.  It worked.  My printer is scanning now.

[zoey7886]

@OLGA321, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards,