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Locked

‎09-23-2020 12:59 PM

HP Recommended
Product: OfficeJet Pro 8610
Operating System: macOS 10.15 Catalina

Just moved and trying to set up my OfficeJet Pro 8610 printer. Wireless Setup Wizard and everything else is locked. I wish I had known it would be impossible to set up after I moved when I set this up online a few years ago. 

2 REPLIES 2

‎09-23-2020 03:06 PM

HP Recommended

Hello, it sounds like there was an admin password put on the device that locks certain features such as that. You can preform a factory reset by following these steps,

 

  1. From the printer control panel display, touch and slide your finger across the screen and then. touch Setup.
  2. Touch Tools.
  3. Touch Restore Factory Defaults, and then touch Yes. A message appears stating that the printer defaults have been restored.

Hope this helps, thanks.

Hope this helps, thanks.
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‎06-22-2023 06:26 AM

HP Recommended

Hello community users!

 

The following link may be useful:

 

Printer setup guide for:HP Officejet Pro 8610 e-All-in-One Printer series

 

I hope it helps.

 

SofiaML
HP Support Community

I work on behalf of HP.
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