Shipping labels are printing too large!

[JulieW2004]

When we print shipping labels, they are coming out as a full page. This just started happening about a month ago. Is there anything I can do? Thank you!

[Nal_NR]

Hi @JulieW2004,

Welcome to the HP Support Community. 

I'd be glad to help you! 

That must be so frustrating—especially when you're trying to print something as specific as a shipping label, only to have it come out incorrectly formatted. Let’s work on a solution together.

• Are you printing the shipping labels directly from a specific website or software (e.g., Adobe, USPS, UPS)?
• Have you checked if the print settings (e.g., paper size, scaling) match the dimensions of the shipping label?
• Does the issue happen with all shipping labels or only specific ones?

Let's try these steps.

Check the Paper Size in Print Settings

• Before printing, ensure the selected paper size matches your label size (e.g., 4"x6").
• In the print dialog box, verify there is no "Fit to Page" or scaling option selected.

Update the Printer Driver

• Go to the HP Support website and download the latest drivers for your OfficeJet Pro 9015.
• Install the update and restart your computer to apply changes.

Save and Print as PDF

• If printing directly from a website or shipping service, try saving the label as a PDF first.
• Open the PDF in a viewer like Adobe Reader and print it with the correct dimensions.

Check for Firmware Updates

• Using the HP Smart app or the printer menu, check for and install any available firmware updates for your printer.
• Updated firmware often resolves compatibility issues with printing software.

Test with a Different Application or Device

• Try printing the shipping label from another device or application to see if the issue persists.
• This can help identify if the problem is with the printer, the device, or the source file.

You may also refer to this document for more information. 

For Print labels for addresses, and more Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.