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‎03-03-2024 06:51 PM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer

I am trying to use a shortcut, but I get the error "The printer was unable to connect to the server. Please try again later" before the list of shortcuts pops up. I saw someone recommend changing the DNS server to 8.8.8.8, but that didn't help. I've reset the network settings and reconnected to the wifi, and the wifi connection is good. 

Category:
3 people had the same question
2 REPLIES 2

‎04-17-2024 02:15 PM

HP Recommended

FWIW, I've been having the same problem on my OJP 9015: https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/No-Longer-Can-Access-HP-Smart-Sho...

 

Just wanted to let you know you're not alone. Multiple calls with HP Support so far and nothing has been resolved. 

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‎05-03-2024 01:42 PM

HP Recommended

HP has responded on a different thread:

Hi everybody,

The issue has been reproduced and is being investigated,  We will update you as soon as it's resolved. 

Thanks for your patience and your attention.

I work on behalf of HP.

Hopefully we'll have a resolution soon! 

 

Link: https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Shortcuts-unable-to-connect-to-server/m-p/9062...

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