Signing into hp smart app on iphone

[Slmkc2002]

Hello. 

I am trying to access the hp smart print app on my iPhone XR; however it will not let me sign in. I have removed the app and reinstalled it and still gives me the same outcome.

I have the updated iOS on my phone. 
Please Assist.

[Betty0610]

@Slmkc2002

Welcome to the HP Support Community.

Please let us know which Printer do you have.

Thanks 🙂

[Slmkc2002]

I use the HP Envy 5055

[Betty0610]

Do you have any other device with you where in you can try installing the App to check if it's a phone or a Printer issue?

Meanwhile, restart your phone, Printer and router and try connecting it.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!