• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎10-30-2022 05:08 AM - last edited on ‎10-30-2022 12:00 PM by Retired

HP Recommended

I'm having the very same issue with my printer and I'm ready to throw it into the garbage.  HP smart is problematic losing my printer and when it does find it then it can't print the document.  Print quality tools report an error if I try to use them to print. 

 

 I've had it tell me my ink was low when all tanks are completely full.  I've looked for firmware and driver updates but there are none to be found.  HP you've sold us a lemon and you need to fix it.

 

My other problem with it is network security.  It worked fine for a while then suddenly it wants to connect to other users on the network even though I had it set to not allow anyone but me.  Someone else has the same printer and my printer tries to do their work and their printer yields to my printer so they lose connection to theirs in lieu of mine.  When they try to scan from their unit my unit gives them a blank page because they were supposed to be scanning from their unit not mine which has nothing in it to scan.

 

Needless to say I'm left very frustrated especially in light of how much this unit cost me. 

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.