Spooler not running

[pmcclure]

I'm trying to connect my HP Officejet 6958 to my new HP desktop.  I keep getting an error that the spooler is not running when I try to print.

[Dilip_18]

Hi@pmcclure,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing spooler issues with the HP Officejet 6958 Printer.  

To enable the print spooler service:
1. Click on the Start menu.
2. In the search box type services.msc and press Enter on the keyboard.
3. Search the services list for the Print Spooler.
4. Make sure it is Started and set to Automatic.

Follow the steps below to clear the print spooler:

Press “Windows key” + “r” to get the “Run” window.

Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.

Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now check for issue resolution.

Click on this link to see if your printer is supported in Windows 11, as well as the compatible software and drivers available to download. https://support.hp.com/us-en/document/ish_4839960-4840167-16

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!