Started new internet service. Now can't get printer to reconnect, tried everything instructed

[Anita37]

I have an HP Desk Jet 2622 printer. Recently changed internet providers and can not get it to reconnect. I have tried everything the instructions indicate, that are printed from the printer info pages. Out of warranty so not worthy of actual person chat!!

Please help!!

Thank you!!!!

[A_Gayathri]

Hi @Anita37 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Desk Jet 2622 printer and changed internet providers and can not get it to reconnect. I can help with this! 

Here are some steps you can follow to get your HP DeskJet 2622 reconnected to your new internet service:

1. Reset Network Settings on Printer

• Turn on the printer.
• On the printer’s control panel, press and hold the Wireless button until the wireless light blinks.
• Release the Wireless button.
• On the printer's control panel, press and hold the Resume button until the wireless light starts blinking.
• Wait for the wireless light to stop blinking and remain on. This indicates that the network settings have been reset.

2. Reconnect Printer to WiFi

• Ensure your computer or mobile device is connected to the same WiFi network you want to connect the printer to.
• Download and install the HP Smart app if you haven’t already (available on the Microsoft Store for Windows 10).
• Open the HP Smart app and select “Add Printer” or “Set Up a New Printer”.
• Follow the on-screen instructions to connect the printer to your new WiFi network. This typically involves selecting your network and entering the WiFi password.

3. Manually Connect via Wireless Setup

• On the printer, press and hold the Wireless and Cancel buttons together until the wireless light starts blinking.
• Go to your computer or mobile device and connect to the temporary wireless network created by the printer (it should be named something like "HP-Setup-xx-DeskJet 2622").
• Open a web browser and enter 192.168.223.1 to access the printer's internal setup page.
• Follow the instructions to select your new WiFi network and enter the network password.

4. Reinstall Printer Drivers

• Uninstall any existing HP printer software from your computer.
• Go to the HP Support website and download the latest drivers for the HP DeskJet 2622.
• Install the drivers and follow the prompts to set up your printer with the new WiFi network.

5. Check Router Settings

• Ensure that your router’s SSID (network name) is broadcasting and that the printer is within range.
• Make sure that MAC filtering is not enabled on your router or add the printer's MAC address to the router’s whitelist.

Refer to this document: HP DeskJet 2622 All-in-One Printer User manual 

Troubleshoot a Wi-Fi connection to an HP printer
HP printers - Wi-Fi connection is lost after router or network settings change
 

I hope this helps. 

Take care and have a good day.

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