Suddenly Got A Popup

[saberman]

Suddenly while working on my computer, I got a small popup window titled: HP Update, that said: Access is denied. with an OK button.  Pressed the OK button and it closed.

Any idea what this was from?

[VikramTheGreat · Accepted solution]

Hi @saberman,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing this. We understand how confusing it can be to see a pop-up titled HP Update with the message “Access is denied” and then disappear after clicking OK.

How to Fix It

1. Run HP Update as Administrator

• Press Windows + S → type HP Update.
• Right-click → Run as administrator.

2. Update HP Software

• Download the latest HP Support Assistant: 👉 HP Support Assistant | HP® Support
• Install and restart your PC.
• Use HP Support Assistant to check for updates instead of the old HP Update tool.

3. Check Windows Permissions

• Ensure your account has administrator rights.
• Temporarily disable antivirus/firewall and retry.

4. Remove Old HP Update Utility

• Go to Control Panel → Programs → Uninstall a program.
• Remove HP Update if listed.
• Reinstall HP Support Assistant for future updates.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat