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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP Officejet Pro 8620 e-All-in-One Printer

Wireless Network Test Results state No Filtering - FAIL

"Your HP printer is unable to connect to your wireless router. MAC address filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup.

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