TRYING TO CONNECT MY PRINTER TO MY NETWORK

[ALIROME]

HI 

I JUST CURRENTLY MOVED FROM MY OLD ADDRESS TO A NEW ADDRESS

INTERNET WAS INSTALLED YESTERDAY AND I CANT SEEM TO CONNECT MY PRINTER .

TRIED EVERYTHING CAN YOU ASSIST ME

[Dragon-Fur]

@ALIROME 

Welcome to the HP English Community --

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@ALIROME wrote:

Product: HP DeskJet 3755 All-in-One Printer

Operating System:  ?

HI 

I JUST CURRENTLY MOVED FROM MY OLD ADDRESS TO A NEW ADDRESS

INTERNET WAS INSTALLED YESTERDAY AND I CANT SEEM TO CONNECT MY PRINTER .

TRIED EVERYTHING CAN YOU ASSIST ME

---

Everything is a lot.

The problem with having tried everything is that it leaves nothing left.

All the following is provided as a Review -

Perhaps the second time 'round will be magic.

Several links to helpful HP documents and videos are included.  True, these too, might not contain anything new -- they are each worth a few minutes to recheck your setup.

Notes

• The network connection setup is covered -- Printer software or application installations are not included.
• Nothing in this message is intended to help with a Mesh Network.

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The old network information must be cleared from the printer.

Reference  User Guide

Page 62 - bottom of the page

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As you know, the printer can only connect to Wireless on the 2.4GHz frequency.

Your new network must be set up to accommodate this frequency.

In the case of this printer, the connection setup on the router might need to be in the form of a separate SSID named network for each frequency (band) -- that is, one named network for 5GH and another separately named network for 2.4GHz.

In general, printers and other devices on your network might do better with an assigned manual / static IP address for that device.

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Message Content References

ish_3967769-3956733-16

Restore Wi-Fi setup mode on your HP printer

Wireless Troubleshooting – Router Change

Troubleshooting - Wi-Fi connection is lost after router or network settings change

 HP printers - Wi-Fi connection is lost after router or network settings change 

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 and

 HP Printers - Using a Wireless Network Test Report

 HP DeskJet 3700 printers - Blinking lights

Videos

HP Deskjet 3720 | 3723 | 3730 | 3755: How to resolve a Printer Offline issue

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips Deskjet 3700

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

If your router supports it, create a separate SSID named network for each frequency.

Connect the printer to the SSID network you want the printer to use on the network.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Example – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

This Printer Series -- Original / Standard EWS format for HP InkJet Printers

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Reference only - Newer / Select Printers - Alternate EWS format

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

Although not the same as Ethernet, the Wireless setup is similar.

Both Primary Ethernet and Wi-Fi sections include an IPv4 setup section.

Example - IPv4 - Standard EWS

EWS_9025_Network_IPv4_Configuration_4

EWS_9025_Network_Wireless_IPv4_Advanced_2

=======================================

What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

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Public DNS Server List

https://public-dns.info/

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 3755 All-in-One Printer  

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