Technical support no resolution

[cjg920]

I am unable connect the HP printer and integrate it with my router since Deleted the printer name from the list. 

I have spoken online to technical support without resolution. I have finally filed a BBB report. 

[BeemerBiker]

For general help for new router or printer please refer to this article in our printer database.

Please provide the exact model name of the printer for better assistance as I may be able to find videos to show how to connect or fix the problem. A printer can be a PRO or a PLUS or have the letter 'e' after the number and that can make a big difference. Some printers with the same number ID could be a LaserJet, Deskjet, or Officejet.

Click Spoiler if you have a new router and nothing else changed.

Spoiler

New ISP, same old printers, PCs and smartphones: Log into the modem or router and change the SSID (names) of each band so the names are different. Create a numeric password identical for each band to simplify login. If you must use alphanumeric characters then do not use any from this set: ilL1oO0D8B5S as they are easily mixed up depending on the font used. Be sure to run the application (if any) that finds the best channel for each band. Your ISP should be able to do all of this for you if you need help.

If you configure the new router with:

• The same SSID (network name) as the old router
• The same Wi-Fi password
• The same security type (typically WPA2-Personal or WPA2/WPA3 mixed mode)

Your printer may reconnect automatically. However, your PC may have an old IP address, but you can always tell the PC to find the printer, and it will obtain the new IP address.

[cjg920]

Model HP Desk Jet 2700 all in one printer. 2755e. No model number is listed. I deleted this printer from the list. I cannot pair it with the router now. I have a MacAir using macOS MONTEREY version 12.7.8 which is not an option for installing new drivers as it is too new I believe? 

[cjg920]

I believe the printer is a 2755e. 

[BeemerBiker]

==============MacOS==============

MacOS please read this article.

This list of HP printers can be used with MacOS 11 or under.  The 2755e is on the list

Download this software for those printers
https://support.apple.com/en-us/106385

If your printer is not on that list then it must be used with MacOS 12 or later.

If you have a recent HP printer it may work on older MacOS 11 or under but you need to use either USB or the AirPrint Apple setup app. HP Smart is unlikely to run on older MacOS as it is a 32-bit OS.

---other potential problems---

Secure AirPrint may need to be enabled
I do not know how to enable it as I do not have a Mac and it is only mentioned in the above forum article.  You will need to register with Apple and ask.

information on expired certificates, MacOS, iOS
https://support.hp.com/lt-en/document/ish_7345764-7345853-16

Video shows how to fix the expired problem

My expertise on MacOS was one week of playing with a Hackintosh. Let me know if any of the above help.  

=========general advice for 2755 connectivity

o not call any phone numbers shown in any of the videos or revealed by a Bing or Google search.

You may need to reset your printer.
Expand Spoiler for reset instructions

Spoiler

Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.

Click here for world-wide contact info

Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours. Do not call any phone numbers revealed in any video or site.

Microsoft's Copilot may have more recent videos.
MacOS 14 or higher needed for Copilot
Watch this video to see how to reset your printer: 2700.

Wi-Fi connection
Expand Spoiler for network setup instructions

Spoiler

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router. Do not call any phone number revealed in any video or site.

This video shows how to connect to the router: 2700 2755 2710
Wi-Fi Direct can be used to avoid configuring the router. Watch this: 2700
Wi-Fi Direct is explained on page 24 of the User Manual, this Wi-Fi setup avoids configuring the router.
A simple connection to the router can be done by using the WPS pushbutton method. This is explained on page 22 in this User Manual.