The hp app show incorrect password for internet. How do you change this

[Ace-60]

I have a hp deskjet 4152e.  On the hp app it won't allow it to connect to my internet.  It says incorrect password.  Im not a computer wiz. I need help

[Pallipurath]

Hi @Ace-60,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your HP DeskJet 4152e printer is not connecting to your Wi-Fi network due to an incorrect password, I would request you to please follow the steps:

Confirm Wi-Fi Password

• Double-check the password you’re entering.
• It’s case-sensitive (capital vs lowercase matters).
• Spaces, special characters, or trailing spaces can cause errors.
• Try connecting another device (like your phone) to the same Wi-Fi to confirm the password works.

Reset Printer’s Network Settings

• On the printer, press and hold the Wireless and Cancel buttons together for about 5 seconds.
• This resets the printer’s Wi-Fi settings and makes it ready for a fresh setup.

Adjust Settings in the HP App:

• Open the HP app on your device.
• Navigate to the settings area where you can update the wireless password.
• Enter the correct password found on your router.

Restart Setup Process:

• If the HP app continues to show the incorrect password, restart your computer, tablet, or mobile device.
• Re-initiate the printer setup process via the HP app.

Final Checks

• Make sure your router is broadcasting on 2.4 GHz (the DeskJet 4152e doesn’t support 5 GHz).
• If you changed your Wi-Fi password recently, update it in the HP Smart app and printer setup.

Take care and have an amazing day!

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Regards

Pallipurath.