The printer could not connect to Web Services. The server might be busy or temporarily unavai...

[buckywhatthehel]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.  

Original topic URL: https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/The-printer-could-not-connect-to-... 

This did not help, Web Services still are not enabled.  It worked once before and I was able to use eprint and webservices, now I cannot enable apps or enable web services.  Please help.

[sandytechy20]

@buckywhatthehel

Welcome to the HP support community.

I am glad to assist you to fix the web services connectivity issues.

Provide the printer model number or the product number for more assistance.

Here is the link to find the product number:- Click here

[buckywhatthehel]

HP Officejet Pro 8600 N911g  Any help would be appreciated.

[sandytechy20]

@buckywhatthehel

Follow these steps to fix the issue:-

Turn On Web Services

• Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

  NOTE: 

  If you connect your printer to a computer with a USB cable, web-connected printing services do not work.

  • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet  port. The green link light should be steady, and the orange activity light should blink when the cable is connected.

  • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.

    Some printers have a wireless icon  and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.

• On your control panel, press the HP ePrint icon.

  If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.

  • If a summary screen displays, Web Services is already on.

    

  • If a prompt to turn on Web Services or set up HP ePrint displays, follow the prompts to turn it on or set it up.

    

• If you are prompted to update the firmware, press OK.

Refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[buckywhatthehel]

Did not work,  any other ideas?

[sandytechy20]

@buckywhatthehel

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.