The printer does not print with a single cartridge

[alpha454]

Greetings,
Hp Envy 4500 All in One printer with single cartridge.
Is there a solution to this problem described in object, in windows 10 I had solved it but now it is no longer possible!

I specify that using HP Smart, after selecting the document to print nothing happens and the missing cartridge notification comes out.

While printing regularly from your smartphone!

Thank you

[Hawks_Eye]

Hi @alpha454 

Welcome to the HP Support Community! We're here to help you get back up and running.

Printers that use two cartridges (one black, one tri-color) can print if one cartridge is empty.

To continue printing, remove the empty cartridge from the printer. Select OK if a Single-cartridge mode message displays.

If you are using the black cartridge, prints are in black and white (grayscale). If using the color cartridge, colors print normally but black prints lighter than usual. You can continue to print until the print quality becomes unacceptable.

HP inkjet printers - Print with one or more empty ink cartridges | HP® Support

Please ensure there is sufficient amount of ink at least one of the cartridge.

If the issue persists, do a power reset on your printer by following the steps below.

Press the Power button to turn on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 15 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the rear of the printer.

Note: Please connect the printer directly to a wall outlet.

If the printer does not turn on by itself, press the Power button to turn it on.

Let me know if this resolves the issue.

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[alpha454]

I'm sorry, but following the method indicated doesn't work.
Thanks

[Hawks_Eye]

I understand that you’ve already tried all the recommended steps, but the issue persists. We truly appreciate your patience and cooperation throughout this troubleshooting process.

If the problem continues even after following the steps, we recommend reaching out to an HP Service Center for further assistance.

You can find the nearest service center and check their availability by clicking the link below and filling in the required details:

Service Center Locator: https://support.hp.com/us-en/service-center

Please remember to call the service center before visiting.

Thank you, 

Hawks_Eye