The printer is not connected to the internet

[Meedo72]

HP Deskjet 3700 All-in-one

[VikramTheGreat · Accepted solution]

Hi @Meedo72,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP DeskJet 3700 All‑in‑One is showing “Printer not connected to the internet.” This is a common issue and is usually caused by the printer losing its Wi‑Fi connection, especially after a router change, power outage, or long period of inactivity. Please follow the steps below in the given order.

Step 1: Confirm the printer’s Wi‑Fi status

On the printer control panel:

• Check the blue Wireless light 
  • Solid blue = connected
  • Blinking blue = not connected

If the light is blinking or off, continue to Step 2.

Step 2: Restore Wi‑Fi setup mode

This places the printer back into pairing mode.

1. Turn the printer ON
2. Press and hold the Cancel (X) button and the Wireless (📶) button together
3. Hold both buttons for 5 seconds, then release

The blue wireless light should now blink, indicating setup mode.

Step 3: Connect the printer using the HP App

The DeskJet 3700 series must be set up using the HP App.

1. On your computer or mobile device, open the HP App 
   • Download if needed: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
2. Select Add / Set up a printer
3. Follow the on‑screen instructions to: 
   • Select your Wi‑Fi network
   • Enter the Wi‑Fi password

Make sure:

• Your device is connected to the same Wi‑Fi network
• You are using a 2.4 GHz network (the DeskJet 3700 does not support 5 GHz)

Step 4: Power reset the printer and router

This clears network communication issues.

1. Turn the printer ON
2. Unplug the power cord from the rear of the printer
3. Unplug the power cord from the wall outlet
4. Restart your Wi‑Fi router
5. Wait 60 seconds
6. Plug the printer power cord directly into a wall outlet
7. Turn the printer ON

HP Source Guide for more help: Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

I hope this helps.

Take care and have an amazing day!