The printer is stuck on validating

[Moon55]

HP Envy Inspire 

[Garp_senchau]

@Moon55,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

1. Reset the Printer

• Turn off the printer and unplug the power cord from both the printer and the wall outlet.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on. This can sometimes reset the internal components and clear validation issues.

2. Check for Cartridge Compatibility

Ensure that the cartridges are genuine and compatible with your region. Sometimes a mismatch in the regional settings can cause validation errors.

3. Clean the Cartridge Contacts and Printhead

Sometimes debris or ink residue can cause connectivity issues.

• Power off the printer.
• Remove the cartridges.
• Use a lint-free cloth lightly dampened with water or isopropyl alcohol to clean the gold-colored contacts on the cartridges.
• Also, clean the cartridge holder contacts inside the printer.
• Let the contacts dry completely before reinserting the cartridges.

[Garp_senchau]

4. Update Printer Firmware

Update the firmware on an HP printer

Firmware updates can resolve cartridge validation and other issues.

• Visit the HP Support website and check if there is a firmware update available for your HP OfficeJet Pro 9019e.
• Download and install the update, either via the HP Smart app or directly from the printer’s settings (if accessible).

5. Reinstall HP Software and Drivers 

Software and Drivers

The issue could also be related to outdated or corrupted software on your computer.

• Uninstall the printer from Windows Settings > Devices > Printers & Scanners.
• Download and reinstall the latest HP Smart app and drivers from the HP website for your printer model.

6. Reset the Printer

• With the printer turned on, unplug the power cable.
• Wait for 60 seconds, then plug it back in and turn it on.

7. Perform a Factory Reset

If none of the above works, you can try a reset, which restores factory settings 

• Refer this guide: Restore factory defaults on your HP printer

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

And if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accept Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,

[Akhi_H]

Hope you're rocking an amazing day! We just wanted to check in and see if everything is sorted. If you need any more help or just want to say hi, we're here for you - just a message away! 

Take care, and stay fantastic! 

Regards, 

Akhi_H