• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP LaserJet Pro M1217nfw Multifunction Printer
Microsoft Windows 10 (64-bit)

The problem does not always occur, but in most cases.
1. WIFI connection

2. Printer is pinging normally, always - ping 192.168.1.101
Exchanging packets from 192.168.1.101 to 192.168.1.101 with 32 bytes of data:
Response from 192.168.1.1.101: number of bytes=32 time=13ms TTL=255
Response from 192.168.1.101: number of bytes=32 time=5ms TTL=255
Response from 192.168.1.101: number of bytes=32 time=4ms TTL=255
Response from 192.168.1.101: number of bytes=32 time=4ms TTL=255

3. tracert 192.168.1.101
Route tracing to 192.168.1.101 with a maximum of 30 hops
1 5 ms 6 ms 4 ms 192.168.1.101
Traceroute is complete.

4. Printer Status Always: "Connected".

If it does not open when you try to open the web interface, no pages are printed either.
If it opens the web interface, the pages print, but it takes a long time to think before it prints and then either prints or gives an error, and if it decides to print, there may be a long pause between each page printed.

It has a life of its own - it works when it wants to, and when it doesn't want to, it doesn't work.

When you connect the printer with a network cable, there is no problem - it responds immediately and prints quickly.

1 REPLY 1
HP Recommended

@naatmn

 

Welcome to the HP support community.

 

I understand that you are getting issues with the wireless connection, I am glad to assist you.

 

Restore the default wireless settings.

 a. Press the Setup button to open the menus. 

 b. Use the right arrow or left arrow button to navigate to the Network config. menu. Press the OK button to select the menu. 

 c. Use the right arrow or left arrow button to navigate to Restore Defaults. Press the OK button to select this item and restore the default wireless settings.

 

Install the product on a wireless network with the printer software

1. Download and install the printer driver from this link:- Click here 

2. Follow the onscreen instructions to complete the product installation. 

3. When the installation is complete, if you want to verify that the product has a network IP address, print a configuration page.

 a. On the product control panel, press the Setup button.

 b. Use the arrow buttons to select the Reports menu, and then press the OK button.

 c. Use the arrow buttons to select the Config report option, and then press the OK button.

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.