The wireless radio is not functioning

[goddessnayru]

My printer stopped connecting to wifi about 6 months ago. I tried various ways to fix this problem as described in other forum posts. I really need to use the printer wirelessly as I use the instant ink service. It just keeps saying that the wireless radio is not functioning.. Please help.

[Jay_G24]

Hi @goddessnayru,

As this is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

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