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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Guidelines
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP DeskJet 3755
iOS

I got a new printer and when I try to connect it through the HP app I can’t get past the first step where you are supposed to connect your phone to the HP setup wifi network. The network isn’t showing up 

1 REPLY 1
HP Recommended

Hi,

Restore the wireless settings by holding both Wireless and Cancel buttons for 3 seconds, then you should see an HP-Setup SSID.

 

If you still do not see any such, can you see the printer in Ready state, with a solid power light, 0 on the led and not any other blinking light pattern on the printer?

 

Shlomi



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