Trying to reconnect printer to the Internet, but it is out of ink and I don’t have replacement becau

[SuperSteph]

Hp dealer 4158. Need to connect to internet but I have no replacement ink cartridges because it is not connected to the internet to ship more because I am on some kind of plan. I was looking for a phone number but have failed to find ine

[Max3Aj]

@SuperSteph, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're trying to reconnect your HP DeskJet 4158e All-in-One Printer to the internet, but you're currently out of ink and unable to receive new cartridges due to your printer not being online. You're also enrolled in an HP Instant Ink plan, which requires internet connectivity for cartridge shipments. Let’s get this sorted out step by step:

Reconnect Your Printer to Wi-Fi

Even if you're out of ink, you can still connect your printer to Wi-Fi. Here's how:

Reset the Wi-Fi on your printer:

• Press and hold the Wireless and Cancel buttons on the printer for 5 seconds until the Power light blinks. This will reset the network settings. 

Use the HP Smart App to reconnect:

• Download or open the HP Smart app on your smartphone or computer.
• Make sure your device is connected to the same Wi-Fi network you want the printer to use.
• In the app, tap “+” to add a new printer and follow the on-screen instructions to connect your printer to Wi-Fi.

Check HP Instant Ink Status

Once your printer is online, it should automatically communicate with HP and trigger the shipment of new ink cartridges if needed. 

That said, 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support