Trying to reset wireless.

[AnnGoose]

Message: Feature locked. Won't accept my acct and password.

[Max3Aj · Accepted solution]

@AnnGoose, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Here’s a step-by-step guide to help you reset the wireless settings on your HP OfficeJet Pro 9015e All-in-One Printer, especially if you're encountering a “Feature locked” message and login issues:

This typically occurs when the printer is enrolled in HP+ and is locked to an HP account. To reset wireless settings or perform a factory reset, you must be signed in with the original HP account used during setup.

Steps to Reset Wireless Settings

Option 1: Reset Wireless via Printer Control Panel

1. On the printer home screen, tap the Wi-Fi icon or go to Network Settings.
2. Select Restore Network Settings.
3. Confirm the reset. This will remove all saved Wi-Fi networks and allow you to reconnect.

If this option is greyed out or locked, proceed to the next method.

Option 2: Factory Reset (Requires HP Account Access)

1. Sign in to the HP Smart app using the original HP account used during printer setup.
   • Download: HP Smart App
2. In the app, go to Printer Settings > Advanced Settings.
3. Select Tools > Restore Factory Defaults.
4. Confirm the reset. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support