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‎10-17-2022 07:49 PM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Setting up HP ENVY 6455e All in one printer via WIFI on Windows 10 computer using HP Smart.  At “Install driver to print” step. 

 

Instructions read:  “Note: Don’t select a printer with “DIRECT” in the name.”  However, the only printer found on my device is “DIRECT-9C-HP ENVY 6400 Series.  No other devices can be found.  What can I do here?  I previously set this printer up with no issues, but have just moved into a new house and for some reason can't get it to work.

1 person had the same question
1 REPLY 1

‎10-17-2022 08:57 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Suggest to do a reset of the wireless and then setup and connect to the netwrok with HP Smart app.

 

These resources will be useful:

 

Reset wireless

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Connect to network 

https://www.youtube.com/watch?v=ovX81Qyo2ps

 

For more useful resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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youtube.com/watch?v=ovX81Qyo2ps
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how connect to a 5GHz network with an ...
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