Turn off WiFi on envy 6000

[Nick99999]

I want to disable WiFi and use a usb cable on this printer.

it started to print OK, but now won’t. There is a blue and white light where the paper comes out is strobing slowly. The WiFi symbol is flashing. The amber i light is on. The Red Cross light is on and the number is lit up as zero.

[zoey7886]

@Nick99999, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Envy 6000! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It looks like your HP ENVY 6020e All-in-One Printer is experiencing a connection or configuration issue. The flashing WiFi symbol, amber "i" light, and red cross indicate possible connectivity or setup problems. Here’s how to troubleshoot:

Disable WiFi and Use USB Connection

Since you want to use the printer via USB, let's ensure WiFi is disabled:

• Press and hold the WiFi button (or the Wireless and Cancel buttons together) until the light turns off.
• If the printer does not have a direct WiFi off button, you may need to disable WiFi through the HP Smart app or the Embedded Web Server (EWS).
• Restart the printer and ensure WiFi is off before proceeding.

Check the USB Connection

• Ensure the USB cable is properly plugged into both the printer and your computer.
• Try using a different USB port on your computer.
• If possible, test with another USB cable.

Clear Any Error Conditions

• Amber "i" light: Press the "i" (Information) button to see if the printer provides a specific error message.
• Red Cross Light & 0 Displayed: This may indicate a paper jam, empty paper tray, or a missing ink cartridge.
  • Check for a paper jam inside the printer and remove any stuck paper.
  • Ensure ink cartridges are installed correctly and have enough ink.
  • Make sure paper is loaded properly in the tray.

Restart Printer & Computer

• Turn off the printer, unplug it for 60 seconds, then turn it back on.
• Restart your computer.
• Try printing again.

Reinstall Printer Drivers

If the printer started working but then stopped, a driver issue might be causing the problem.

• Go to HP’s official website and download the latest drivers for your HP ENVY 6020e.
• Uninstall the printer from your computer and reinstall it using the latest software.

Set Printer to USB Mode (If Needed)

• On Windows:
  1. Open Control Panel > Devices and Printers.
  2. Right-click your HP ENVY 6020e and select Printer Properties.
  3. Under Ports, ensure it is set to USB001 (or the correct USB port).

If the issue persists, let me know which step didn't work, and I’ll guide you further! 😊  

Take care, and have an amazing day!  

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Regards,