Unable to connect the printer to the computer with BlueTooth, after replacing a routrer.

[Avishai88]

I  have replaced my Router today, and I just can't get the computer to recoginze my printer. the BlueTooth can't find the printer and  I have done all the steps that Windows or Hp are offering to solve the problem, but nothing fixed the problem. everthing else but the printer is working - WIFI, internet

[VikramTheGreat · Accepted solution]

Hi @Avishai88,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Since the issue started immediately after replacing the router, and all of your other devices are connecting to the new Wi-Fi network successfully, the most likely cause is that the printer is still connected to the old network or has not yet been configured to join the new one.

To help narrow this down, could you please let us know the exact HP printer model?

In the meantime, please check the following:
 

Step 1: Restore Network Settings (Network Reset)

For Touchscreen Printers:

1. On the printer control panel, go to Setup / Settings (⚙️) 
2. Select Network Setup 
3. Tap Restore Network Settings or Restore Network Defaults 
4. Confirm the reset 

➡️ The printer will restart and go into setup mode

For Button-Based Printers (No Screen):

1. Turn ON the printer 
2. Press and hold Wireless (📶) + Cancel (❌) buttons together for 5 seconds 
3. Release when the blue light starts blinking 

➡️ This indicates the printer is in Wi-Fi setup mode

Step 2: Add Printer Using HP App

1. Open the HP app on your phone or computer 
2. Click Add Printer (+) 
3. Select your printer from the list 
4. Enter your Wi-Fi password 
5. Follow the on-screen instructions to complete setup 

Step 3: Confirm Connection

The wireless light should turn solid blue
➡️ This means the printer is successfully connected to the internet

I hope this helps.

Take care and have an amazing day!

[Avishai88]

Thank you ver much!!!!!!! your answer solved the problem!! all the best.

[VikramTheGreat]

Hi @Avishai88,

I'm delighted to hear that the issue has been resolved and that the printer is working again.
 

Thank you for taking the time to come back and share the outcome. It is always great to know that the troubleshooting steps were helpful, and your feedback may also help other community members who encounter a similar issue in the future.
 

If you have any other questions or need assistance with your HP products in the future, please don't hesitate to reach out.
 

Thank you for choosing HP, and I wish you all the best as well!